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Policies

Signup

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

Order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept payments through:


Direct Payments:

- Bank Transfer (UnionBank, ING Bank and any other local bank)

- E-wallet Transfer (such as Gcash and Shopeepay)


Indirect Payments through BJX PH as a payment partner:

- Over The Counter Remittances (7-Eleven, Bayad Center, Cebuana, ECPay / Expresspay, LBC, SM / Supermarket / Savemore, Robinsons Depatment Store, Palawan Pawnshop, RD Pawnshop, RuralNet, DA5, Pay&Go, Posible, USSC, Rustans Supercenters Inc., Shopwise and Tambunting)

- Web banking (UnionBank, BPI, RCBC)

- E-Wallet (Gcash and Grabpay)


Paymongo

- GCash

- Grabpay

- Maya

- Mastercard and Visa Debit/Credit card

Shipping

  • Shipping method: Selected by customer
  • Shipping zone: Nationwide
  • Shipping fee: Selected by customer
  • Shipping time: 3 - 7 days
  • Additional info:
    1. All pre-orders will be under Normal ETA (3 to 4 weeks) AFTER sorting, repacking and consolidation in Korea.
    2. Once arrived, all items will be disinfected to ensure safety for atleast 24 hours.
    3. After sorting and repackaging, orders will be sent to each customer
    4. We have the right to change which courier is best and accessible to deliver the goods.
    5. Incase of shipping fee lower than the actual fee, it will be collected upon delivery together with the parcel insurance fee. 

    LIST OF SUPPORTED COURIERS:
    - FLASH Express
    - GOGO Express
    - LBC Express (Branch Pickup and/or Door to Door delivery)

Exchanges/Returns

We only replace items if they are wrong/mismatched/defective and/or damaged provided that it was from our fault. The deadline for exchanging an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of product replacement, you must inform us of your decision by means of a clear proof and statement.

If you need to exchange it for the same item, send us an email at ambaekpeo.os@gmail.com and send your item to: Gitna, Timbain, Calaca, Batangas, 4212 C/O A. Macalalad

Refunds

Return & Refund Policy

CONDITIONS

In order for the goods to be eligible for a return, please make sure that:

- The goods were delivered in the last 14 days


- The goods are delivered in the same condition when we sent it.

- The goods are in the original packaging


The following goods cannot be returned:

- The type of goods made to your specifications or clearly personalized.

- The type of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

- The type of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

- The type of goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.


Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Gitna Timbain Calaca Batangas 4212 C/O A.Macalalad

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ambaekpeo.os@gmail.com

Others

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.