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How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Bank transfer
- Ewallet transfer (Gcash, Grabpay, Shopepay)
- OTC Remittances
- Debit / Credit Card via Xendit PH

IMPORTANT:

For customers who wish to pay through Debit / Credit card payments, we have partnered with Xendit PH to process payments. With regards to this, please note that we will incure an "admin fee" for every transaction and VAT charges on top of the total amount to be paid. It is 10% of the total amount to be paid. 
Shipping
  • Shipping Method : Selected by customer
  • Shipping Area : Nationwide
  • Shipping Rate : Selected by customer
  • Delivery Time : 3 - 7 days
  • 1. All pre-orders will be under Normal ETA (3 to 4 weeks) AFTER sorting, repacking and consolidation in Korea.
    2. Once arrived, all items will be disinfected to ensure safety for atleast 24 hours.
    3. After sorting and repackaging, orders will be sent to each customer

    Couriers:
    Byaheros Express 
    - Safe
    -  Can ship Nationwide.
    - Can ship posters in tube at a reasonable price provided that the poster can fit a 21" tube or if 21" tube is available
    - Incase of shipping fee higher than the actual fee, it will be returned back to customer's account or bank account (less the parcel insurance fee) whichever is more  convinient
    - Incase of shipping fee lower than the actual fee, it will be collected upon delivery together with the parcel insurance fee. 

    J&T Express
    - Fast
    -  Can ship nationwide
    - Preferred for customers without Byaheros/LBC/Manong branches nearby
    - For orders with no poster tube or albums with a folded poster
    - Incase of shipping fee higher than the actual fee, it will be returned back to customer's account or bank account (less the parcel insurance fee) whichever is more  convinient
    - Incase of shipping fee lower than the actual fee, we will ship it via another courier

    LBC Express (Branch Pick Up)
    - Safe
    -  Can ship nationwide
    - For customers without a regular schedule/time to receive orders ontime
    - For orders with no poster tube or albums with a folded poster
    - Incase of shipping fee higher than the actual fee, it will be returned back to customer's account or bank account (less the parcel insurance fee) whichever is more  convinient
    - Incase of shipping fee lower than the actual fee, it will be collected upon delivery together with the parcel insurance fee. 

    LBC Express (Home Delivery)
    - Safe
    -  Can ship nationwide
    - Preferred for customers who can receive orders anytime
    -For orders with no poster tube or albums with a folded poster
    - Incase of shipping fee higher than the actual fee, it will be returned back to customer's account or bank account (less the parcel insurance fee) whichever is more convinient.
    - Incase of shipping fee lower than the actual fee, it will be collected upon delivery together with the parcel insurance fee. 

Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued after order verification/inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay,
-the ordered item is out of stock, or
-missuse of coupons
Refunds
If the paynent was made through bank transfer, ewallet transfer and remittance centers. It will 2 to 3 business days to issue and process a refund for a cancelled order.

For debit / credit refunds however, issuing and processing a refund takes around 3 or 4 business days but the actual period of money back will depend on Xendit PH and your bank/card policy.

The refund amount will be less the transaction fees and other charges being incured by the payment partners.
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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